At shopeepie, we are committed to crafting each order with meticulous care and attention to detail. As a fashion brand dedicated to sustainability, we pride ourselves on creating your items fresh after you place your order. This approach not only ensures the highest quality but also helps us minimize wastage and reduce our environmental footprint.
However, we understand that there may be instances where a product may arrive damaged or not meet your expectations. In such cases, we are here to assist you promptly.
If your order has arrived damaged or defective, please contact us at [email protected] within 2 days of receiving your order. To expedite the process, kindly include your order number and clear photographs of the damaged item(s) in your email.
Our dedicated team will review your request and provide further instructions on how to proceed with your return or exchange. Please note that all returned items must be unworn, unwashed, and in their original packaging to be eligible for a refund or exchange.
We strive to ensure your shopping experience with shopeepie is nothing short of exceptional, and we appreciate your understanding and cooperation regarding our refund and returns policy.